Complaint handling

A complaint is a declaration of a customer's dissatisfaction with Ventech

How to submit a complaint

Complaints may be addressed to Ventech :
By mail :
By phone : +33 1 83 79 81 90
Or with the client's usual contact at the management company. The claim must be written in French. The processing of complaints is free of charge.

Claim processing time

Ventech will acknowledge receipt of your claim within 10 working days of receiving it.
A reply will be sent to you within a maximum of 2 months from receipt of the complaint. If further research is necessary after this deadline, Ventech undertakes to inform you of the progress of the processing of the claim at the end of the deadline.

Recourse to the mediator:

If you are not satisfied with the answer you receive, you can contact the mediator of the financial markets authority:
In writing :
Mme Marielle Cohen-Branche
Médiateur de l’AMF
Autorité des marchés financier
17 place de la bourse
75082 Paris Cedex 02

By mail :
Request for mediation form on the website